Frequently asked questions

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Here you can read the most frequent questions when people get in contact with us. Click through the categories to view all the questions and find the answers.

Prices
Why is it cheaper online?
In terms of administration, it is easier to handle online purchases, therefore we can offer the tickets cheaper here. It is also a great help for us to know in advance how many guests are coming to the park.
Discounts?
Through our partners, we offer special promotions where our joint customers can get discount coupons for tickets to BonBon-Land. We always calculate the price of these coupons based on our entrance fee at the current price - and then deduct the discount from the entrance fee. There is no discount on already discounted prices such as internet tickets and senior tickets.
When do I start paying for my child?
Children under 90 cm go free, while children above 90 cm must pay an entrance fee. We can measure children at the entrance. The price for a child over 90 cm and an adult is the same.
Can you still come in for free the 2nd day?
Yes, but only on the next opening day. Remember to fill in the form and get your 2nd day ticket stamped on your first visit to BonBon-Land.
Tickets
How do I get my tickets?
Your tickets will be sent by e-mail. Once the purchase has gone through, you will receive your tickets by e-mail, so that you can print them and bring them with you.
What if I don’t have a printer?
Simply inform the ticket desk when you arrive at the entrance, provide the e-mail or phone number you used when buying the tickets, then we can find your ticket in the system. You can also give us the order number, if you have it.
What do I do if I didn’t get an e-mail with tickets, even if I am certain the purchase went through?
When you arrive at the entrance, simply provide the e-mail used during the purchase, and we will find your e-mail in the system.
Will I also get 2-day tickets when I buy tickets with a discount?
All types of tickets get free 2-day tickets, which can be used the following day. 2. You will only receive 2-day tickets when you arrive at the theme park and contact the entrance. And again: Remember to stamp and complete the 2-day tickets before you leave the park - otherwise they won't be valid!
I wrote my own name at the time of purchase, but the tickets/season passes are not addressed to me?
That’s fine. Only once you get your season passes at the entrance here in BonBon-Land, it will be personalized with your name, details and photo.
Counterfeit tickets
Unfortunately, we do experience, from time to time, that there are counterfeit tickets to Bonbon-Land in circulation. BonBon-Land is not responsible for any counterfeit ticket. However you are always welcome to call us and verify the authenticity of your ticket. Simply inform us of the number under the barcode. We always recommend that one buys tickets directly in our web shop or through authorized partners.
What do I do, if I am not able to visit the park, on the scheduled day, for which I have bought a ticket?
If you have bought a ticket with a fixed date, and you want to change the date, this is possible by buying an additional ticket at the entrance to the park.
I've bought tickets online, but I haven't received any free 2-day tickets. What to do?
You'll get free 2-day tickets in our entrance. They need to be completed and stamped BEFORE you leave the park – otherwise they won't be valid! Approved 2-day tickets with stamp can be used on the next opening day for 0,- kr. Everybody that enters the parks with a 2-day ticket, in larger groups or with a school will not receive a free 2-day ticket.
Weather ticket
f you buy a ticket for a fixed day, your ticket will be upgraded FREE to our weather ticket. This gives you the opportunity to use your ticket on another opening day 7 days from the first chosen date if the weather is not as you hoped for. The ticket can only be used once during the 7 days.
Family tickets with discount
If you are 4 or 5 persons, you have the possibility to buy our family pack at a special price. Just choose the date you would like to visit the park. A family ticket cannot be bought the same day, the park is visited.
Season pass
What happens if I buy a season pass online?
Your season pass will not be sent by e-mail, but supplied at our entrance. The easiest for you would be to print your confirmation letter and bring it with you when you contact the entrance the first time you arrive. Then you will be given your season pass, which will be activated in your name. If you haven’t received a confirmation by e-mail or have the option to bring a printed one, simply provide the e-mail used at the time of purchase or your order number to the employee at the entrance. Then we can find you purchase in our system.
Can you reopen a season pass from last year?
Yes, but the price remains the same as on the day you buy. If you want a Gold you need a completely new card.
Why is my name on all the season passes, I got online?
The names will be corrected at the entrance to BonBon-Land.
I wrote my own name at the time of purchase, but the tickets/season passes are not addressed to me?
That’s fine. Only once you get your season passes at the entrance here in BonBon-Land, it will be personalized with your name, details and photo.
Can I change my Silver season pass to a Gold?
Yes you can, but you have to pay the difference (which always will be DKK 50). You can do it at the entrance or in our Service center. 
Discount in the park?
You'll get a discount in our park when you buy drinks, food or merchandise. Just remember to show your season card before buying. The Gold Card will give you 20% discount, the Silver Card 15% discount and the Bronze Card 10% discount. It is your responsibility to show the season card and achieve the discount. It is not possible to get a discount retroactively – in other words, after you've made a purchase. With your Gold Card and Silver Card you'll also get free parking. You can use the card in the scanner at the exit when you leave the parking area.
The park
Can I bring a BBQ to BonBon-Land?
No, due to the risk of fire it is not permitted to light fires or use a BBQ in the theme park.
Is it allowed to play ball in the park?
It is not allowed to play ball in the park, due to the fact that it can be disturbing to other guests.
Can I bring my dog to BonBon-Land?
Yes you can, but they must be on a lead and under constant supervision by an adult. We also expect you to carry waste bags in your pocket as you walk around the park. We provide a water tap and bowls, so that your dog doesn't get thirsty on hot days.
What do we do if it starts raining?
We do not love the rain in BonBon-Land. That is no secret. And we generally order good weather every morning. For the most part we are pretty good friends with the weather gods, but sometimes they just need to show us that they are the ones calling the shots. And depending on their mood they either send us a small squall or a proper flushing. Therefore, we encourage you to always check the weather forecast before you leave home! However, if it rains while you are in BonBon-Land, we will do what we can to make sure that you can get under cover and still have fun. Among other things, Måne Land and Bon-Bio will always be open as will our cafes and restaurants, if the weather is causing serious issues. When the weather gods do their worst, we may also have to close some of our rides, while they are raging out. This is done solely for security reasons.
Is smoking allowed in BonBon-Land?
You are allowed to smoke in BonBon-Land, but this must of course be done in consideration of our other guests. We have therefore erected some open smoking pavilions around the park where we prefer that you smoke. It is not allowed to smoke in the queue fences, the rides, shops or indoor in general. This applies to cigarettes and e-cigarettes.
Can you hire pushcarts, wheel chairs and luggage boxes in BonBon-Land?
Yes, please contact our customer services. The pushcart costs DKK 70 to hire for the day. A luggage box costs DKK 50 + DKK 50 in deposit to hire for a day. You can borrow a wheel chair. It cost DKK 100 in deposit.
BonBon-Rejser
I have a question about my hotel accommodation, which was bought via BonBon-Rejser – where do I go?
Contact us via e-mail. Please write to info@bonbonland.dk, and we will get back to you as soon as possible. You can also contact us by telephone during office hours between 09.00-15.00. Call us on +45 55 53 07 00.
Webshop
The purchasing module on the website does not work, what do I do?
If you are not able to follow through with your order on the website, it is likely that your web browser is of an older version (Internet Explorer 7 or older). We do recommend that you install a newer version or try another web browser, we recommend Google Chrome, and then try again.
Can I use my giftcard online?
No unfortunately not. Giftcards can be used at the entrance and in the shops in BonBon-Land.
Parkering
What does parking cost?
It costs DKK 40 to park in BonBon-Land. However, if you have a Gold or Silver season pass, parking is free.
Are you pregnant?
What is your advise about trying attractions while being pregnant?
When you're pregnant we advise you not to try the attractions since we don't know the impact it can have on your pregnancy.
Are you disabled?
What can I try?
You can read more about our disability policy and which attractions you can try, here: https://www.bonbonland.dk/en/disability-policy
Attractions
Which ones may I try?
Your height determines which attractions you may try. You can view a list with all the attractions and their hight limits, here: https://www.bonbonland.dk/en/this-you-may-try