Frequently asked questions
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Here you can read the most frequent questions when people get in contact with us. Click through the categories to view all the questions and find the answers.
In terms of administration, it is easier to handle online purchases, therefore we can offer the tickets cheaper here. It is also a great help for us to know in advance how many guests are coming to the park.
Through our partners, we offer special promotions where our joint customers can get discount coupons for tickets to BonBon-Land. We always calculate the price of these coupons based on our entrance fee at the current price - and then deduct the discount from the entrance fee. There is no discount on already discounted prices such as internet tickets and senior tickets.
Children under 90 cm go free, while children above 90 cm must pay an entrance fee. We can measure children at the entrance. The price for a child over 90 cm and an adult is the same.
No, but you can buy a Week-ticket, and visit the park once in the next 7 days. More information will come.
Your tickets will be sent by e-mail. Once the purchase has gone through, you will receive your tickets by e-mail, so that you can print them and bring them with you.
Simply inform the ticket desk when you arrive at the entrance, provide the e-mail or phone number you used when buying the tickets, then we can find your ticket in the system. You can also give us the order number, if you have it.
When you arrive at the entrance, simply provide the e-mail used during the purchase, and we will find your e-mail in the system.
That’s fine. Only once you get your season passes at the entrance here in BonBon-Land, it will be personalized with your name, details and photo.
Unfortunately, we do experience, from time to time, that there are counterfeit tickets to Bonbon-Land in circulation. BonBon-Land is not responsible for any counterfeit ticket. However you are always welcome to call us and verify the authenticity of your ticket. Simply inform us of the number under the barcode. We always recommend that one buys tickets directly in our web shop or through authorized partners.
If you have bought a ticket with a fixed date, and you want to change the date, this is possible by buying an additional ticket at the entrance to the park.
f you buy a ticket for a fixed day, your ticket will be upgraded FREE to our weather ticket. This gives you the opportunity to use your ticket on another opening day 7 days from the first chosen date if the weather is not as you hoped for. The ticket can only be used once during the 7 days.
If you are 4 or 5 persons, you have the possibility to buy our family pack at a special price. Just choose the date you would like to visit the park. A family ticket cannot be bought the same day, the park is visited.
Your season pass will not be sent by e-mail, but supplied at our entrance. The easiest for you would be to print your confirmation letter and bring it with you when you contact the entrance the first time you arrive. Then you will be given your season pass, which will be activated in your name. If you haven’t received a confirmation by e-mail or have the option to bring a printed one, simply provide the e-mail used at the time of purchase or your order number to the employee at the entrance. Then we can find you purchase in our system.
Yes, but the price remains the same as on the day you buy. If you want a Gold you need a completely new card.
The names will be corrected at the entrance to BonBon-Land.
That’s fine. Only once you get your season passes at the entrance here in BonBon-Land, it will be personalized with your name, details and photo.
Yes you can, but you have to pay the difference. You can do the upgrade at the entrance or in our Service center.
You'll get a discount in our park when you buy drinks, food or merchandise. Just remember to show your season card before buying. The Gold Card will give you 20% discount, the Silver Card 15% discount and the Bronze Card 10% discount. It is your responsibility to show the season card and achieve the discount. It is not possible to get a discount retroactively – in other words, after you've made a purchase. With your Gold Card and Silver Card you'll also get free parking. You can use the card in the scanner at the exit when you leave the parking area.
No, due to the risk of fire it is not permitted to light fires or use a BBQ in the theme park.
It is not allowed to play ball in the park, due to the fact that it can be disturbing to other guests.
Yes you can, but they must be on a lead and under constant supervision by an adult. We also expect you to carry waste bags in your pocket as you walk around the park. We provide a water tap and bowls, so that your dog doesn't get thirsty on hot days.
We do not love the rain in BonBon-Land. That is no secret. And we generally order good weather every morning. For the most part we are pretty good friends with the weather gods, but sometimes they just need to show us that they are the ones calling the shots. And depending on their mood they either send us a small squall or a proper flushing. Therefore, we encourage you to always check the weather forecast before you leave home! However, if it rains while you are in BonBon-Land, we will do what we can to make sure that you can get under cover and still have fun. Among other things, Måne Land and Bon-Bio will always be open as will our cafes and restaurants, if the weather is causing serious issues. When the weather gods do their worst, we may also have to close some of our rides, while they are raging out. This is done solely for security reasons.
You are allowed to smoke in BonBon-Land, but this must of course be done in consideration of our other guests. We have therefore erected some open smoking pavilions around the park where we prefer that you smoke. It is not allowed to smoke in the queue fences, the rides, shops or indoor in general. This applies to cigarettes and e-cigarettes.
Yes, please contact our service center. The pushcart costs DKK 70 to hire for the day. A medium luggage box costs 30-50 DKK. A large luggage box costs 40-60 DKK. It is also possible to borrow a Wheel chair. it osts 100 DKK in deposit.
Contact us via e-mail. Please write to info@bonbonland.dk, and we will get back to you as soon as possible. You can also contact us by telephone during office hours between 09.00-15.00. Call us on +45 55 53 07 00.
If you are not able to follow through with your order on the website, it is likely that your web browser is of an older version (Internet Explorer 7 or older). We do recommend that you install a newer version or try another web browser, we recommend Google Chrome, and then try again.
No unfortunately not. Giftcards can be used at the entrance and in the shops in BonBon-Land.
It costs DKK 50 to park in BonBon-Land. However, if you have a Gold or Silver season pass, parking is free.
When you're pregnant we advise you not to try the attractions since we don't know the impact it can have on your pregnancy.
You can read more about our disability policy and which attractions you can try, here >>
Your height determines which attractions you may try. You can view a list with all the attractions and their hight limits, here >>